We have a pile of garbage out in our front yard because the garbage company has not picked up our garbage in two weeks.
This morning , I called them to find out what the hell was going on. The woman on the phone told me my services were canceled July 1st because they did not receive a payment. I told her I would call her back after I went through my check ledger, because I remember making a payment.
I went through my ledger and found a payment I made in early September. (my garbage bill is every three months.) I also wrote down a confirmation number. I called them back and let them know I had found this information.
She asked me if I paid the payment over the phone, and I said yes, I have the confirmation number. She told me I should have asked to speak to a representative, because your services were on the breaks, and we have to make sure you had no additional charges with that status. She said she would go ahead and update my account and set me up for pickup next Monday. I said well I have two weeks of trash sitting outside the front of my house. She then told me an additional pickup would be 60 big ones, plus 10 for each additional bag!
I said I will just wait til next Monday.
I feel the story changed from the first phone call, I made. I feel like they received my payment but the ball dropped somewhere and they are covering up their mistake. I do not recall any kind of warning of cancellation. I understand mistakes are made, and that is not what upsets me. I feel like I should not have to pay for an extra pickup.
This pile of trash in my front yard is stressing me out!